NTEU’s ABN is 38 579 396 344

See our Shop page for all descriptions of our goods and services.
All transactions are processed in Australian Dollas (AUD).  All prices are inclusive of GST.

Shipping and Delivery Policy 
We deliver products Australia-wide using Australia Post, Registered Post.  Shipping costs are calculated in the shopping cart and will be added to the order total before checkout.  Orders are dispatched within 2 business days and shipping times are estimated at between 2-7 business days depending on your location within Australia.

Customer Service Policy 
If for any reason we are unable to dispatch your order we will notify you within 2 business days.  We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

Refund Policy 
Please choose carefully.  We do not normally give refunds if you simply change your mind or make a wrong decision.  You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn’t do what it is supposed to do.

Privacy Policy 
The full NTEU Privacy Policy is available here.

Security Policy 
When purchasing from NTEU your financial details are passed through a secure server. If you have any questions regarding our security policy, please contact us on 03 9254 1910 or [email protected]